In this role, you will ensure the smooth functioning of computer systems, network connectivity, user accounts, and Microsoft 365 services. You will provide hands-on troubleshooting, assist users, and perform essential system administration tasks within a Windows domain environment.
Key Responsibilities :
User & System Support
- Provide first-line technical support to plant and office users (hardware, software, and network issues).
- Install, configure, and maintain Windows 11 workstations and peripherals (printers, scanners, etc.).
- Manage user requests via ticketing or email systems, ensuring timely and effective resolution.
Active Directory & Microsoft 365
- Create, modify, and deactivate Active Directory user accounts, groups, and permissions.
- Manage Microsoft 365 accounts, mailboxes, and licenses (Exchange Online, Teams, SharePoint).
- Support password resets, account lockouts, and access control policies.
Networking & Infrastructure
- Monitor and maintain basic LAN/WAN connectivity and network equipment (switches, routers, access points).
- Assist in configuring and labeling network ports, patch panels, and cabling (Cat6, fiber).
- Troubleshoot network issues (connectivity, DHCP, DNS, Wi-Fi).
System Maintenance
- Apply system updates and security patches to workstations and IT equipment.
- Maintain IT documentation (user lists, IP addressing, asset inventory, credentials under supervision).
Plant-Specific IT Duties
- Collaborate with engineering and maintenance teams for system integration or networking equipment.
- Follow IT security and safety procedures aligned with industrial standards.
Required Skills & Qualifications
- Education: Degree or diploma in Information Technology, Computer Science, or related field.
- Experience: 1–2 years in IT support or system administration (internship or entry-level experience acceptable).
Technical Skills:
- Windows 10/11 installation and troubleshooting
- Active Directory (users, groups, GPO basics)
- Microsoft 365 administration (Exchange, Teams, SharePoint)
- Basic networking (TCP/IP, DNS, DHCP, VLANs, Wi-Fi)
- Familiarity with ticketing systems and remote support tools
Soft Skills:
- Strong problem-solving and communication abilities
- Attention to detail and good documentation habits
- Ability to work independently in a production environment
